Little things that make a big difference

Yes. Chocolate contains theobromine, which dogs process very slowly. Dark and baking chocolate are the most dangerous, but milk chocolate can still make a small dog ill.

If your dog has eaten chocolate, note the type, the amount and the time, and call us straight away. Do not wait for symptoms.

Since June 2024, pet cats in England must be microchipped before they are 20 weeks old, and their details kept up to date on a database.

A chip takes a few seconds to fit and is the best way to get a lost cat home. It is free for kittens on our health plan.

Rabbits are social animals and can become stressed and lonely on their own. Most are happiest in neutered pairs.

We can help you bond a new pair safely, and advise on space: a hutch alone is not enough.

Use a tick hook, not your fingers. Slide it under the tick close to the skin, twist gently and lift away.

Do not squeeze, burn or smother the tick. If you are unsure, pop in and a nurse will remove it for free.

Every part of a lily is toxic to cats, including the pollen and the water in the vase. Even a small amount can cause kidney failure.

If your cat may have touched a lily, call us immediately, even if they seem fine.

Walk dogs before dark, keep cats indoors, and close curtains with a radio or TV on.

Make a den where your pet can hide. For very anxious pets, book a chat with us a few weeks before so we can plan calming support.

Dogs can die in a hot car within minutes, even with a window open. Never leave them, not even for a quick trip.

If the pavement is too hot for the back of your hand, it is too hot for paws. Walk early or late on warm days.

Dental disease affects most dogs and cats over three. Daily brushing with a pet toothpaste is the best prevention.

Start slowly with a finger brush and lots of praise. A nurse can show you how at a free dental check.